JP server character problems
guys, im having problems with the jp server version, my characters seem to have been deleted mysteriously idk how to retrieve it days of grinding is wasted.....i stopped playing the game for 8 months and i suddenly had the urge to get on it back but this happened. is anyone playing on the jp server and experiencing the same problem? i need help Sad((((((

p.s (sorry for my bad english) ( my in-game name is nick69)

every help is appreciated, thanks for your time 
i need help asap

edit: I've already done the account transfer form yesterday (14/9/2018) but when i launch the game,my character isn't there , is it part of the transfering problem or is the duration long

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