Problem trying to download
#1
So i am currently trying to download soulworker but the progress bar always get stuck at a certain point and never continues, I tried many times downloading soulworker over and over again using another vpn server but the same problem occur everytime


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#2
(08-18-2017, 01:38 AM)FunCake Wrote: So i am currently trying to download soulworker but the progress bar always get stuck at a certain point and never continues, I tried many times downloading soulworker over and over again using another vpn server but the same problem occur everytime

Hey FunCake,

did you try to download it with your own internet connection? 

When the launcher starts, but is not starting the download, you need to deactivate the vpn in this time window, then you'll be able to download it with your own connection.

Greets, Silania
Any Questions left? Just PM me. Wink

Silania - Iris - LvL 55
Slynai - Lily - LvL 53
Ichinii - Jin - LvL 35
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#3
(08-18-2017, 07:39 AM)Silania Wrote:
(08-18-2017, 01:38 AM)FunCake Wrote: So i am currently trying to download soulworker but the progress bar always get stuck at a certain point and never continues, I tried many times downloading soulworker over and over again using another vpn server but the same problem occur everytime

Hey FunCake,

did you try to download it with your own internet connection? 

When the launcher starts, but is not starting the download, you need to deactivate the vpn in this time window, then you'll be able to download it with your own connection.

Greets, Silania

I did try that many times but the same problem keep occuring
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#4
Hello, good day.

Regarding your issue, I've noticed that your game launcher is still at J_SW which is the base file.

1. Have you tried temporarily disabling your antivirus or include the game folder to its exclusion / whitelist?
2. Did you install the game at its install location default (default is C:\HanPurple\soulworker), or did you change it? You may try re-locating the game files to its default install location and see if it fixes your problem.
3. In your game folder, see if there's a J_SW file there. Try deleting it then retry downloading.

Keep in mind that once you have successfully downloaded J_SW, the game launcher will update your game files one version at a time, so you might see files being downloaded repeatedly.

If all 3 doesn't help and your problem still remains, there is also the option for you to manually install the game at its current game version. Remove all existing files from your game folder and replace it with the uploaded files in our archives. The link to the archives can be found in FAQ, in case other players experience some problem/s with their game files.

I'm not sure if the FAQ is linked here in the forums, but here it is:
https://docs.google.com/document/d/1CEz-...AnQiQ/edit#
 

We highly encourage everyone to join us in the SoulWorker HQ Discord. Most english players within this community use that to mingle with their fellow players, and to share game experiences, events, updates, etc.

Thank you for your time. And good luck to you~ ♪
SWHQ Discord: https://discordapp.com/invite/Ac45nS5
FAQ: https://goo.gl/XScBVr

We highly encourage everyone to join our SoulWorker HQ Discord.
Most english players use that to interact with each other and share their game experiences, as well as to disseminate events, updates, etc.

IGN: 朝顔
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