SW-JP Service Transfer Maintenance 09/25
#21
(09-27-2017, 05:57 PM)ThaRealKiD Wrote: How long do it take you to download? Also, what VPN do you use? My game has been downloading all day and is only at 35% sometimes.. I get errors while downloading too.. and have to relaunch the launcher.
I have also the same problem so what i did i was to deinstall the hangame launcher and after i installed the new launcher again and it works it will take 1 Hour to install it
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#22
(09-27-2017, 06:08 PM)Schizo Wrote:
(09-27-2017, 05:57 PM)ThaRealKiD Wrote: How long do it take you to download? Also, what VPN do you use? My game has been downloading all day and is only at 35% sometimes.. I get errors while downloading too.. and have to relaunch the launcher.

My download took like 20-30 min. I can tell for myself, but i guess almost everyone here uses SoftEther VPN with VPN gate. 
I have downloaded the whole time with VPN connected just to be sure

Weird.. I'm using the same thing and my download has been going on for hours now... and it's only at 45%

How do you uninstall Hangame launcher?
[Image: 2dlpwcy.png]
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#23
Wink 
(09-27-2017, 06:45 PM)ThaRealKiD Wrote:
(09-27-2017, 06:08 PM)Schizo Wrote:
(09-27-2017, 05:57 PM)ThaRealKiD Wrote: How long do it take you to download? Also, what VPN do you use? My game has been downloading all day and is only at 35% sometimes.. I get errors while downloading too.. and have to relaunch the launcher.



My download took like 20-30 min. I can tell for myself, but i guess almost everyone here uses SoftEther VPN with VPN gate. 
I have downloaded the whole time with VPN connected just to be sure

Weird.. I'm using the same thing and my download has been going on for hours now... and it's only at 45%

How do you uninstall Hangame launcher?

Just Click the window Button and then on the Search Button and write deinstall and then Click the hangame and deinstall it if you have window 10 Smile Smile
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#24
Thank you so much! Smile I also decided to use my own internet instead of the VPN while downloading and it is downloading super fast now. Almost done! Hopefully they'll find a fix for the English patch to work on this new launcher.
[Image: 2dlpwcy.png]
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#25
Oh no.. ran into another problem ._. I push the button to start the game and the launcher closes but nothing happens...
[Image: 2dlpwcy.png]
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#26
Nvm I fixed it. Just had to reinstall the whole game again. Now it works.
[Image: 2dlpwcy.png]
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#27
what the F**K did do this transfer maintenance thing....cant even start the game at all now....the explorer keep saying done with an error on the site.....keep clicking that damn start button...it keep showing notice the game is launching....please wait....THE HELL...i wait for 4 hours dammit..before this maintenance it work so damn fine....but now...shit. Angry Angry
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#28
NOTE: This is a copy-paste message from the other threads regarding game launcher and patcher problems some players have experienced after the service transfer
 

Hello,

Please bear with us while the contributors are still fixing stuffs due to the problems that arise after the service transfer. Especially on the english patcher since only one person, Miyu, mainly works on it.

To be able to use the english patcher, there're currently temporary band-aid solutions presented below while Miyu updates the patcher to reflect permanent fixes:

Note: I'm not sure if this will also "fix" the game launcher problems some players have been experiencing due to problems in their existing Hangame game files, but you may as well try it just in case. . .
  1. Follow the steps done in this youtube guide: https://www.youtube.com/watch?v=6kR7I04bjxM
  2. (This is not recommended for those who are familiar with editing registry values. . . Making incorrect edits may cause harm to your PC) 
    • If you already installed the game before service was transferred from Hangame to WeMade Online:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\HanPurple\J_SW
      • Value: Folder
      • Data: <folder path of Soulworker>, e.g. C:\HanPurple\soulworker
    • If you downloaded (or re-downloaded) the game via WeMade:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\WeMade Online\Soulworker
      • Value: InstallPath
      • Data: <folder path of Soulworker>, e.g. D:\soulworker

Please note that the direct login support from the english patcher is currently unavailable for the JP service (for the time being, as Miyu stated).

Hope this helps.

Also. . . Discord invite link is temporarily disabled due to a recent case of spammers. Sorry for the inconvenience.
SWHQ Discord: https://discordapp.com/invite/Ac45nS5
FAQ: https://docs.google.com/document/d/1CEz-...AnQiQ/edit#

We highly encourage everyone to join our SoulWorker HQ Discord. Most english players within this community use that to interact with each other and share their game experiences, as well as to disseminate events, updates, etc.

IGN: 朝顔
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#29
(09-29-2017, 09:11 AM)Asai Wrote: NOTE: This is a copy-paste message from the other threads regarding game launcher and patcher problems some players have experienced after the service transfer
 

Hello,

Please bear with us while the contributors are still fixing stuffs due to the problems that arise after the service transfer. Especially on the english patcher since only one person, Miyu, mainly works on it.

To be able to use the english patcher, there're currently temporary band-aid solutions presented below while Miyu updates the patcher to reflect permanent fixes:

Note: I'm not sure if this will also "fix" the game launcher problems some players have been experiencing due to problems in their existing Hangame game files, but you may as well try it just in case. . .
  1. Follow the steps done in this youtube guide: https://www.youtube.com/watch?v=6kR7I04bjxM
  2. (This is not recommended for those who are familiar with editing registry values. . . Making incorrect edits may cause harm to your PC) 
    • If you already installed the game before service was transferred from Hangame to WeMade Online:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\HanPurple\J_SW
      • Value: Folder
      • Data: <folder path of Soulworker>, e.g. C:\HanPurple\soulworker
    • If you downloaded (or re-downloaded) the game via WeMade:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\WeMade Online\Soulworker
      • Value: InstallPath
      • Data: <folder path of Soulworker>, e.g. D:\soulworker

Please note that the direct login support from the english patcher is currently unavailable for the JP service (for the time being, as Miyu stated).

Hope this helps.

Also. . . Discord invite link is temporarily disabled due to a recent case of spammers. Sorry for the inconvenience.

i have some question when i started the game after deciding a character. The game wouldn't start so i want to know if it a maintance
Reply
#30
(10-01-2017, 07:05 AM)mimiluna17 Wrote:
(09-29-2017, 09:11 AM)Asai Wrote: NOTE: This is a copy-paste message from the other threads regarding game launcher and patcher problems some players have experienced after the service transfer
 

Hello,

Please bear with us while the contributors are still fixing stuffs due to the problems that arise after the service transfer. Especially on the english patcher since only one person, Miyu, mainly works on it.

To be able to use the english patcher, there're currently temporary band-aid solutions presented below while Miyu updates the patcher to reflect permanent fixes:

Note: I'm not sure if this will also "fix" the game launcher problems some players have been experiencing due to problems in their existing Hangame game files, but you may as well try it just in case. . .
  1. Follow the steps done in this youtube guide: https://www.youtube.com/watch?v=6kR7I04bjxM
  2. (This is not recommended for those who are familiar with editing registry values. . . Making incorrect edits may cause harm to your PC) 
    • If you already installed the game before service was transferred from Hangame to WeMade Online:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\HanPurple\J_SW
      • Value: Folder
      • Data: <folder path of Soulworker>, e.g. C:\HanPurple\soulworker
    • If you downloaded (or re-downloaded) the game via WeMade:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\WeMade Online\Soulworker
      • Value: InstallPath
      • Data: <folder path of Soulworker>, e.g. D:\soulworker

Please note that the direct login support from the english patcher is currently unavailable for the JP service (for the time being, as Miyu stated).

Hope this helps.

Also. . . Discord invite link is temporarily disabled due to a recent case of spammers. Sorry for the inconvenience.

i have some question when i started the game after deciding a character. The game wouldn't start so i want to know if it a maintance
and also it say i have to initialize the engine. i hope someone can help me

(10-01-2017, 07:05 AM)mimiluna17 Wrote:
(09-29-2017, 09:11 AM)Asai Wrote: NOTE: This is a copy-paste message from the other threads regarding game launcher and patcher problems some players have experienced after the service transfer
 

Hello,

Please bear with us while the contributors are still fixing stuffs due to the problems that arise after the service transfer. Especially on the english patcher since only one person, Miyu, mainly works on it.

To be able to use the english patcher, there're currently temporary band-aid solutions presented below while Miyu updates the patcher to reflect permanent fixes:

Note: I'm not sure if this will also "fix" the game launcher problems some players have been experiencing due to problems in their existing Hangame game files, but you may as well try it just in case. . .
  1. Follow the steps done in this youtube guide: https://www.youtube.com/watch?v=6kR7I04bjxM
  2. (This is not recommended for those who are familiar with editing registry values. . . Making incorrect edits may cause harm to your PC) 
    • If you already installed the game before service was transferred from Hangame to WeMade Online:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\HanPurple\J_SW
      • Value: Folder
      • Data: <folder path of Soulworker>, e.g. C:\HanPurple\soulworker
    • If you downloaded (or re-downloaded) the game via WeMade:
      • Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\WeMade Online\Soulworker
      • Value: InstallPath
      • Data: <folder path of Soulworker>, e.g. D:\soulworker

Please note that the direct login support from the english patcher is currently unavailable for the JP service (for the time being, as Miyu stated).

Hope this helps.

Also. . . Discord invite link is temporarily disabled due to a recent case of spammers. Sorry for the inconvenience.

i have some question when i started the game after deciding a character. The game wouldn't start so i want to know if it a maintance
and also it say i have to initialize the engine. i hope someone can help me
Reply
#31
Hello, good day.

The game is currently experiencing some weird technical (server) issues.

Management team has already released an official statement about this. They are very much aware of such issues and are currently investigating the cause/s. Until a permanent solution is found, they will be closely monitoring the situation 24 hours a day, and will take restorative actions whenever these problems occur.

I guess we will just have to wait for their official statement once they have found a fix. And lastly, the Management team reassured the players that they will provide sufficient compensation once the problem/s are fixed.

Hope this clarifies things.
SWHQ Discord: https://discordapp.com/invite/Ac45nS5
FAQ: https://docs.google.com/document/d/1CEz-...AnQiQ/edit#

We highly encourage everyone to join our SoulWorker HQ Discord. Most english players within this community use that to interact with each other and share their game experiences, as well as to disseminate events, updates, etc.

IGN: 朝顔
Reply
#32
(10-04-2017, 08:37 AM)Asai Wrote: Hello, good day.

The game is currently experiencing some weird technical (server) issues.

Management team has already released an official statement about this. They are very much aware of such issues and are currently investigating the cause/s. Until a permanent solution is found, they will be closely monitoring the situation 24 hours a day, and will take restorative actions whenever these problems occur.

I guess we will just have to wait for their official statement once they have found a fix. And lastly, the Management team reassured the players that they will provide sufficient compensation once the problem/s are fixed.

Hope this clarifies things.

thank you for the information Smile
Reply
#33
(10-04-2017, 12:42 PM)mimiluna17 Wrote:
(10-04-2017, 08:37 AM)Asai Wrote: Hello, good day.

The game is currently experiencing some weird technical (server) issues.

Management team has already released an official statement about this. They are very much aware of such issues and are currently investigating the cause/s. Until a permanent solution is found, they will be closely monitoring the situation 24 hours a day, and will take restorative actions whenever these problems occur.

I guess we will just have to wait for their official statement once they have found a fix. And lastly, the Management team reassured the players that they will provide sufficient compensation once the problem/s are fixed.

Hope this clarifies things.

thank you for the information Smile

Can't play soulworker it always say i initialize Engine failed
Reply
#34
I'm not sure if this method will still work, but doesn't hurt to try I suppose. . .

In your game folder, open the file, Options.exe, and change the settings there; i.e. Graphics quality set to low, Screen mode to windowed or borderless windowed mode, lower resolution, and/or un-check Anti-aliasing.
SWHQ Discord: https://discordapp.com/invite/Ac45nS5
FAQ: https://docs.google.com/document/d/1CEz-...AnQiQ/edit#

We highly encourage everyone to join our SoulWorker HQ Discord. Most english players within this community use that to interact with each other and share their game experiences, as well as to disseminate events, updates, etc.

IGN: 朝顔
Reply


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